Last updated: 6 October 2026

Lux Lets Ltd (“Lux Lets”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use and protect personal information when you use luxletsltd.co.uk or contact us about our lettings and property management services.

Who we are

Lux Lets Ltd is a lettings and property management company based in Sunderland, United Kingdom. We are the data controller for personal information collected through this website. You can contact us at admin@luxletsltd.co.uk.

Information we collect

We may collect your name, email address, telephone number, property address, details of your enquiry and property requirements, and any other information you choose to provide through our forms or by contacting us. We also collect limited technical information such as your IP address, browser type and how you use our website.

How we use your information

• To respond to your enquiry and provide the services you request
• To send you details of properties that match your requirements, where you have asked us to
• To arrange viewings, consultations and property services
• To meet our legal and regulatory obligations
• To improve our website and services

Lawful basis

We process personal data where it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, for our legitimate interests in operating and improving our business, or with your consent.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as website hosting, referencing and IT providers), with landlords or tenants where necessary to progress a tenancy, and where required by law.

How long we keep it

We keep personal information only for as long as necessary for the purposes described above, including any legal, accounting or regulatory requirements.

Your rights

Under UK data protection law you have the right to access, correct or erase your personal data, to restrict or object to processing, to data portability and to withdraw consent at any time. To exercise these rights, please email us. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.