About Us

Property Lettings With A Difference

Lux Lets was created to offer landlords and tenants something better: a lettings and property management company that combines premium service with genuine care, clear communication and professional expertise.
Property management professionals discussing a lettings agreement

Who We Are

Lux Lets is a luxury property lettings and property management company based in Sunderland and operating across the UK. We work with landlords who want their property managed properly, and with tenants who expect a high-quality home and a professional, respectful service.

We believe that letting a property should feel straightforward and reassuring. Our role is to remove the stress, administration and uncertainty — so landlords can enjoy the rewards of ownership and tenants can enjoy the place they call home.

Our Approach

Everything we do is shaped by a clear set of commitments — to the properties in our care, the landlords who trust us and the tenants who live in the homes we manage.

Quality

We hold every property, process and interaction to a premium standard.

Professionalism

Organised, knowledgeable and reliable, from first contact to final handover.

Communication

Clear, timely and honest updates, so you always know where things stand.

Service

A personal, attentive service that goes beyond what you would expect.

Property care

Looking after every home as though it were our own.

Landlord relationships

Long-term partnerships built on trust, transparency and results.

Tenant experience

Respectful, responsive service that helps tenants feel at home.

Long-term value

Thoughtful advice that protects and enhances your investment.

Why Choose Lux Lets

01

A premium standard

We bring the attention to detail of a luxury brand to every property we manage, regardless of size or value.
02

Genuinely personal

You will deal with people who know your property and your priorities — not a call centre.
03

Proactive, not reactive

We anticipate issues, plan maintenance and communicate before you need to ask.
04

Local roots, national reach

Based in Sunderland, with the systems and expertise to manage properties across the UK.
05

Balanced relationships

We look after landlords’ interests while treating tenants with respect, which leads to longer, happier tenancies.
06

Built for the future

We are investing in modern technology to make letting, searching and managing property even easier.

Our Values

Five principles guide how we work, how we make decisions and how we treat the people we work with.

Excellence

We set high standards and hold ourselves to them, in every detail.

Integrity

We are honest, transparent and fair in everything we do.

Professionalism

We bring expertise, organisation and care to every property.

Trust

We earn confidence through consistency, reliability and results.

Service

We go further for our landlords and tenants, every single time.

Built to grow with you

Lux Lets is more than a lettings agency — we are building a modern property platform. In the near future, landlords and tenants will benefit from smarter property search, online enquiries and viewings, and digital tools that make managing a tenancy even simpler.

Whatever comes next, our commitment to a personal, premium service will remain exactly the same.

Marble bathroom with brushed gold fittings and freestanding basin

Talk To Lux Lets

Whether you are a landlord looking for exceptional management or a tenant searching for your next home, we would love to hear from you.